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Fedex, DHL.





What’s next?

Here is a progression of tools which increase the velocity of communication. During the heyday of the courier services, before the widespread adoption of the fax machine, you could have your work delivered pretty much anywhere in the country the next day. When the fax machine came along, you could fax documents directly to a judge’s chambers. This was great, but it didn’t last: the judges didn’t like it. They changed the rules so that you had to ask permission to send a fax.

In international practice, e-mail has taken over. It’s the most practical method for communication from continent to continent, but there are two problems. The first is reliability. Unless you get a response, you can’t be sure that your e-mail was received. Secondly, sometimes attachments are too large and you have to send them by courier service or by post instead.

One of the most frequently seen complaints about lawyers is that they don’t keep their clients advised as to the status of their case. If your clients are in prison this is more of a challenge than you would think. You can’t send an imprisoned client a fax. Or an e-mail. Or a Twitter (or is it, God forbid: a “twit”?) Clients at liberty are easy to contact. You can send a fax or e-mail. If your client is too poor to afford a fax machine or cannot make it to even the public library to (freely) access a (free) e-mail account, then you may want to pay some attention to the issue of how that client is going to pay you.

The point is, with all of these technological advances, there’s no reason not to keep clients informed.

Written by mokane

November 16, 2009 at 7:09 pm

Posted in Uncategorized

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